Customer Service Representative

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  • Location: Corporate Headquarters 4700 Lang Ave McClellan, CA 95652
  • Recruiter: Rhonda Godinez
  • Email: godinezrh@villara.com
  • Description: The position entails heavy telephone and email contact with customers and builders, utilizing scheduling software to book service and installation appointments. Provides high level of personalized service to all customers, both internal and external.                                                Technical Responsibilities of the Job
    • Create and update builder and customer orders using various support systems (ServRep, MobileSAP, Dispatch)
    • Create work orders with efficiency, accuracy, and proper time allotment in a timely manner
    • Provide timely assistance to field technicians and supervisors in creating, updating, and rescheduling of work orders
    • Create and maintain strong relationships between internal and external business partners and customers
    • Resolve customer problems to the satisfaction of the company and customer
    • Accurately performs all data entry functions to reflect customer activities and requests
    • Handle moderate to high volume of calls depending on seasonal needs of the business
    • Display professional and courteous demeanor with internal and external customers
    • Provide excellent customer service both in person, on the phone, and via email
    • Make outbound calls to confirm and set appointments for service visits
    • Identify and offer promotional items/warranties to qualified customers
    • Maintain a Lean working area to company standards
    • Generate additional revenue by selling additional products and maintenance plans
    • Other assigned duties
    Education/Training/Certification
    • High School Diploma or GED
    • Demonstrated excellent customer service skills
    • Ability to handle multiple tasks in a fast paced environment
    • Strong verbal and written communication skills
    • Sales ability/persuasiveness skills
    • Skills in Windows and web based applications skills, MS Outlook, Word, Excel, and Power Point
    • Typing 45 WPM – min
    • Detail Oriented
    • Problem solving/analytical skills
    • Excellent organizational skills
    • Ability to handle a diverse scope of work with varying levels of complexity
    • Able to adhere to strict attendance requirements
    • Strong team player and service-minded
     
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