IT Mobile Specialist

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  • Location: Corporate Headquarters 4700 Lang Ave McClellan, CA 95652
  • Recruiter: Rico Bradley
  • Email: bradleyr@villara.com
  • Description: This position is an entry-level customer service oriented person with limited enterprise Helpdesk experience. You will be responsible to provide exceptional first touch computing and communication support to Villara employees. Your primary responsible will be to manage all aspects of our mobile devices and related infrastructure. This is a Full time position that comes with:
    • Medical
    • Dental
    • Vision
    • Life Insurance
    • 401K Plan
    • PTO
    • Several Federal Paid Holidays
    ESSENTIAL FUNCTIONS
    • Provide exceptional support to mobile users
    • Responsible for all mobile device purchases, configuration (MDM), deployment and support.
    • Provide first point of contact for all phone and email requests related to computing and communications systems
    • Answer phone calls, help employees to resolve application, phone, printer, or computer problems
    • Maintain record of all helpdesk tickets, including telephone calls, sessions, e-mail, etc. and resolution of each issue
    • Elevate complex issues/problems to appropriate resources, including third-party vendors, track progress, and ensure timely resolution of end user issues
    • Provide high level of continuous communication to IT customers on reported issues
    • Configure and install new or replacement mobile computing devices
    • Enterprise software user administration as permitted by IT management
    • Contact hardware vendors for warranty replacement/repair
    • Maintain hardware inventory supplies
    • Maintain and update an internal knowledgebase of resolutions to reported problems
    • Troubleshoot and correct problems either through onsite visits or remote access
    • Provide technical solutions to help improve workflow
    • Participate in Villara training programs as assigned by IT management
    • Work in a productive and safe manner without sacrificing quality
     
    MINIMUM REQUIREMENTS  •          1 year computer support experience, or two-year degree (A.A./A.S.) •          A+ or N+ Certification preferred. •          Excellent communication, organizational, and collaborative problem-solving skills •          Excellent service demeanor to support the technical needs of a user group with minimal technical knowledge •          Working knowledge of MS Office Suite preferred •          Ability to carry up to 40lbs  
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